CenturionCARES Payment Processing Survey Thank you for taking the time to complete our brief survey! Step 1 of 7 14% Company Name(Required) Business Sector(Required)Banks & Credit UnionsEnergy & UtilitiesEducationOtherName(Required) First Last Email(Required) Phone 1. What percentage of your phone-based customer interactions involve collecting a payment? 100% 75% 50% 25% None 2. When accepting payments, what percentage of payments are collected via outside Credit, Debit or ACH financial institutions? 100% 75% 50% 25% None 3. Are you able to initiate customer payment requests from within your Contact Center as a Service (CCaaS) platform? Yes No 4. Are you offering your customers automated payment acceptance through Interactive Voice Response (IVR)? Yes No 5. What has been your biggest motivating factor when choosing a merchant payment processor? Pricing/Rates Functionality Customer Service Integration with Contact Center as a Service (CCaaS) Integration with accounting software Other 6. Are you satisfied with your current merchant service provider? Yes No That's good news! Is there any room for improvement? Yes No Sorry to hear that. What could be improved? Pricing/Rates Functionality Customer Service Integration with Contact Center as a Service (CCaaS) Integration with accounting software Select All